Refund and Return Policy

At L. Aurene, we aim to ensure customer satisfaction. If you are not completely happy with your purchase, we offer exchanges or refunds for eligible items, provided they are returned within 30 days of purchase, in line with our 30-Day Money-Back Guarantee.

1. Conditions for Return

To be eligible for a return or exchange, your items must be in the same condition as when you received them: unopened, unused, and in their original packaging. A proof of purchase (order confirmation email or order number) is required to process the return.

2. Process for Refund or Exchange

If you need to return or exchange an item, follow these steps:

  1. Email us at info@laureneofficial.com
  2. Include your name, order number, and a brief description of the issue (e.g., defective product, allergic reaction, damaged packaging).
  3. Let us know whether you prefer an exchange or refund.

We will respond with instructions on how to return your item once your request is reviewed.

3. Return and Shipping Costs

Customers are responsible for the shipping costs of returning items. If your return is due to a defective or incorrect item, L. Aurene will cover the return shipping costs. If your return is accepted, we will provide the details on how and where to send your package.

4. Damages and Issues

Please inspect your order upon receiving it. If you find any defects, damage, or if you received the wrong item, contact us immediately at info@laureneofficial.com so we can assess the situation and resolve the issue promptly. We recommend taking photos of any damage for a faster resolution.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used beauty products (unless defective)
  • Items without original packaging
  • Free promotional gifts or samples

6. Exceptions

Please note that we do not accept returns on:

  • Items purchased on sale or with a promotional discount
  • Purchases made with gift cards
  • Bundled items where only part of the bundle is returned

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Keep in mind that processing times may vary depending on your bank or credit card company. If you have not received your refund after 10 business days, please contact us.

8. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact us:

L. Aurene
Email: info@laureneofficial.com
Website: laureneofficial.com

Last Updated: February 2026