Shipping Policy
At L. Aurene, we are committed to providing efficient and reliable shipping services worldwide. Please review our shipping policy below for details on processing times, delivery estimates, and responsibilities. If you have any further questions, feel free to contact us at info@laureneofficial.com.
1. Order Processing
We aim to process and ship orders within 24 to 48 hours on business days. Once your order has been processed, we will send you a confirmation email with your tracking information.
2. Delivery Time
Our expected shipping times range from 7 to 14 business days, depending on your location. Please note that delivery times may vary depending on the destination country, customs procedures, and other factors beyond our control.
While we do our best to meet these timelines, we kindly ask for your understanding in the event of slight delays.
3. Shipping with Tracking
All orders are shipped with tracking, allowing you to follow your package’s progress in real time. Please note that it can take 3 to 5 business days for tracking information to become active in the carrier’s system after dispatch.
4. Warehousing and Shipping
Our products are stored and shipped from our fulfillment centers in Europe. We work with trusted logistics partners to ensure that your order arrives safely and in perfect condition.
5. Address Accuracy
Please ensure that you provide the correct and complete shipping address at the time of placing your order. It is the customer’s responsibility to verify all details, including apartment/unit numbers and zip codes. Unfortunately, we cannot be held responsible for deliveries made to incorrect or incomplete addresses.
6. Delayed or Returned Shipments
If a package is delayed or returned to us due to reasons such as non-payment of customs fees, incorrect address, or failure to collect the package, please contact us at info@laureneofficial.com to arrange for a reshipment. Additional shipping costs for reshipment will be the customer’s responsibility.
7. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- Destination country
- Shipping method selected
- Package size and weight
In addition to shipping costs, you may be required to pay additional fees upon receipt, such as VAT or customs duties. These charges are determined by your country’s regulations and are the sole responsibility of the customer.
8. Compensation for Additional Fees
To ensure customer satisfaction, we offer a discount on future orders to help offset any additional fees (e.g., VAT, customs) you may incur. To qualify, please follow these steps:
- Contact us at info@laureneofficial.com
- Provide your order number
- Submit proof of payment for the additional fees
We will review your documentation and, if it meets our requirements, provide a discount on your next order as follows:
| Additional Costs (%) | Discount on Next Order |
|---|---|
| 30% – 40% | 10% Discount |
| 50% – 60% | 15% Discount |
| More than 60% | 20% Discount |
9. Ownership and Liability
Once your package has been shipped and leaves our fulfillment center, ownership of the products transfers to the customer. While L. Aurene is not directly responsible for issues that may arise during transit, we are committed to helping you resolve any problems. If you experience any issues with your shipment—including lost or damaged packages—please contact us as soon as possible and we will work with our shipping partners to find a suitable solution.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please reach out to us:
L. Aurene
Email: info@laureneofficial.com
Website: laureneofficial.com
Last Updated: February 2026